Privacy policy overview

Commitment to your privacy

Types of information we collect

We collect data that helps us deliver tailored advice and effective communication. This may include contact details, consultation topics, and preferences shared during discussions or submitted through our website.

How your information is used

Collected information is primarily used to provide personalised responses, improve our advisory services, ensure security, and ensure legal compliance. We limit usage to lawful, relevant, and transparent purposes.

• • To deliver the requested advisory or consultation services.
• • To improve user experience and optimise our service delivery.
• • To secure communications and detect possible misuse of our site.
• • To fulfil legal obligations under applicable laws and regulations.
• • To manage administrative and operational needs relating to your requests.
• • To maintain records for compliance and quality assurance.
• • To communicate status updates and important changes.

Information sharing practices

We do not share your personal information with external parties except where required by law, to service providers supporting our operations, or with your explicit consent for a specific purpose.

Your rights and options

You have the right to access, correct, erase, object, or limit the use of your personal information, and to port your data where applicable under relevant laws.

• • You may request a copy of the personal details held about you.
• • You are entitled to request correction of inaccurate or incomplete information.
• • You may request removal of your personal details from our records.
• • You can ask for your information to be provided in a transferable format.
• • You may object to data use in certain circumstances.
• • You can request restricted processing in specific situations.

How we protect your data

We adopt industry-standard security measures and regular review protocols, maintaining compliance with legal and regulatory requirements to reduce risks related to unauthorised access.

Data retention and deletion

Personal data is kept only as long as necessary for service provision, compliance, and as required by Australian law and applicable guidance.

• • Information linked to your account or identification.
• • Consultation preferences and allocated topics.
• • Messages and correspondence records.
• • Administrative details from service interactions.
• • If opted in, relevant updates about services.

Retention periods reflect regulatory obligations and your preferences for receiving service updates.

International transfers and safeguards

Should data be processed or stored outside Australia, we ensure protective agreements and regulatory compliance, maintaining a high standard of privacy.

• • Enforcement of contractual protections for data abroad.
• • Only reputable, compliant service providers selected.
• • Risk assessments for all overseas data handling.
• • Clear communication about relevant protections for your rights.

Cookies and website tracking

Cookies help personalise your experience, support site security, and assess service effectiveness. You control your preferences and can adjust settings at any time.

Visit your browser’s settings or our cookie policy page to customise your cookie use or opt out.

Policy updates and notifications

We notify users when changes are made to this policy, explaining any updates and providing access to the new information via our site or direct contact.

• • Notice by email if details on use or rights change.
• • Prominent notice on our site of major alterations.
• • Access to the latest update date on each document.
• • Opportunity to ask questions about changes.

Continued use of our services confirms your acceptance of updated privacy measures.